Client Relations Representative – Kingston

Tender process begins:

Tender close date: 23/01/2018



The Tourism Product Development Company Ltd. (TPDCo.) is seeking to identify a qualified, motivated and results-oriented professional to fill the following position:


Client Relations Representative – Kingston


Under the supervision of the Office Manager, the Client Relations Representative will support the company in building and maintaining good customer service relations through quality interactions.




  • Maintains up-to-date records of outgoing calls.
  • Provides related information to customers.
  • Provides telephone operations to the company.
  • Refers customers to appropriate source for information.
  • Collaborates with the other members of the Unit to ensure consistency, accuracy and currency of information.
  • Keeps abreast of trends in the tourism industry and the evolving customer expectations.
  • Maintains a database and prepares a report of customer communication.
  • Acts on customers’ feedback to ensure satisfaction and to exceed customer expectations
  • Maintain a record of Courier services used
  • Performs other related duties that may be assigned.




  • Proficient in telephone operating systems
  • Good knowledge of telephone techniques
  • Excellent communication skills (written and oral)
  • Working knowledge of customer service techniques
  • Proficient in the use of computers
  • Effective listening skills




  • Diploma in Business Administration or equivalent
  • Four (4) CXC/GCE O’Level passes including Mathematics and English Language
  • Training in Customer Service
  • Three (3) years’ experience in customer service practices



“Any equivalent Combination of Qualifications and Experience”


Applications should be e-mailed to to the attention of The Executive Human Resource Manager no later than 4 p.m. on Friday, March 24, 2023.


We thank all respondents, but only shortlisted persons will be contacted.