The deadline for submission of nominations for the Tourism Service Excellence Awards (TSEA) has been extended. The new date, Friday January 12, 2018 will allow even more persons to nominate tourism organizations and individuals who they believe have gone beyond the call of duty to provide exemplary service within the tourism industry.
According to Dr. Carrole Guntley, chairperson of the TSEA committee, the original deadline of December 22 coincided with the start of the busy winter tourist season, which was the main focus for tourism entities and professionals. “Based on numerous requests from our tourism service providers, most of whom were preparing for the winter tourist season, we had to extend the deadline, as nominations were coming in after the December date. With the extension, even more persons will gain the chance to nominate individuals and tourism entities that are deserving of this prestigious award,” she said.
Dr Andrew Spencer, Executive Director of the agency in “batting” for the extension of the deadline said “the TSEA is another means by which we strive to promote the development of the human capital which is one of the five pillars of tourism growth. The recognition of our exemplars as well as the fine prizes they receive will, we expect encourage service excellence which distinguishes our destination.”
The TSEA programme, which was first staged in 2008 is geared towards promoting performance excellence within the sector, as excellent customer service is integral to the growth of Jamaica’s tourism sector. Stakeholders and major players within the sector have recognized that one of the most important components of the visitor experience is the quality of the interface between the visitor and the tourism worker. The programme therefore was established to encourage and motivate those who exemplify these attributes and to uphold awardees to the service sector as those to emulate.
Those organisations and individuals who emerge as resort winners will be named beacons of tourism excellence. The National Champions will receive a trip for two courtesy of Caribbean Airlines, accommodation at any Sandals Resort outside of Jamaica and spending money, which will provided by the National Export-Import Bank of Jamaica (Exim Bank).
Nomination booklets can be accessed from the Tourism Service Excellence Awards page or any of the organisation’s regional offices in Kingston, Mandeville, Ocho Rios, Montego Bay and Negril.